Ellen O’Brien, trading as Candlewood Psychology policy updated: 26/3/26
Candlewood Psychology is committed to protecting your privacy and handling your personal information respectfully and securely.
This policy explains how we collect, use, store, and disclose your personal information in line with Australian privacy laws.
This practice complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant state and territory health records legislation.
We collect personal and health information necessary to provide our services, including:
· Your contact details and identifying information
· Health information relevant to your care
· Referral information
· Session notes and clinical records
· Billing and payment details
Health information is considered sensitive information and is protected under Australian privacy law.
Your information is used to:
· Provide and manage services
· Assess, plan, and review care
· Manage administrative and billing requirements
· Meet legal, ethical, and professional obligations
Your information is only used for purposes related to your care, unless you consent otherwise or disclosure is required or authorised by law.
Your information is kept confidential.
There are limits to confidentiality where disclosure is required or permitted by law.
These may include situations involving:
· Serious risk to your safety or the safety of others
· Mandatory reporting obligations
· Court orders or legal requirements
Where possible, we will discuss these limits with you.
With your consent, your information may be shared with:
· Your GP or referring practitioner
· Other health professionals involved in your care
We do not share your information with overseas recipients unless required by law or with your explicit consent.
We take reasonable steps to protect your information through secure electronic systems and/or locked physical storage.
Records are retained for the period required by law (generally at least 7 years from last contact, or longer for minors).
You may request access to, or correction of, your information by contacting us in writing.
If you have concerns about how your information has been handled, please contact Candlewood Psychology.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) or your relevant state complaints body.
Candlewood Psychology
ellen@candlewoodpsychology.com.au
Joondalup W.A
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